Tour Experience Management™
Plan, guide, and communicate with your tour participants in real-time, worldwide.
Whether you join your customers on the trip, set them off on a great self-guided adventure, or some combination of both, WolfPack Central has the tools you need to get back to what really matters: creating the best customer experience possible.
As a tour operator, these questions must come up again and again:
Does everyone have the correct route?
What’s our contingency if someone gets separated?
Are tours on time for events and stops we have planned?
As a Tour company, you have a lot on your plate - managing bookings, maybe rentals, partnerships, customer service and of course, customers. It is easy to feel like there is not enough time to do what got you into the business in the first place - providing a great tour and travel experience.
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That's where WolfPack Central comes in.
WolfPack Central + Mobile App
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SaaS platform Provides real time visibility of each trip and each traveler
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Provides route planning and route management capability
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Bi-directional communication platform between back office and travelers
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Provide high value data and insights for the marketing team
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Unique consumer app (WolfPack Mobile) to support the platform
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WolfPack Central provides an integrated platform to plan routes, assign routes to tour groups, real time updates on your customers’ progress, and even the ability to chat with them from your desktop.
Onboarding
In seconds, you can create a new account for your customer or invite existing WolfPack users.
Groups
Set up a group for tour participants as you put together a plan for their trip.
Protected Trip Library
(your true Intellectual Property)
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Create trip Templates - plan sophisticated routes with waypoints, scheduling, and details.
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Plan once and use repeatedly
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Keep your unique trips protected as they are available to your clients only while they are “on tour”
Trip Management
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Assign a trip to a group and have it available to them, immediately, with no hassle and no need for paper maps, GPS devices etc.
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Chat with your groups, in real-time, from your desktop to their mobile devices.
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Once a trip is over, it will automatically disappear from your customer’s devices, so you do not lose the ownership of your routes.
On-Road Insights
Follow the actual progress of all your active travelers with WolfPack Central’s real-time map. Manage issues before your customer even knows they have one.
Tour guides get peace of mind in 3 Key Areas:
Group visibility
A true “herding cats” solution – see where your travelers are with a single glance at the screen.
Group Turn-by-Turn Navigation
Never get lost, just follow the blue line with simple turn-by-turn instructions.
On-the-ride safe messaging
Experience WolfPack’s no-texting/no voice communication through a simple “three tap” mechanism, while enjoying your trip.
Chat
Use WolfPack to create a “Pack” for your group members, with a private chat room just for you. Plan events, send news, and update everyone from one place.
Plan, guide, and communicate with your tour participants in real-time.
Whether you join your customers on the trip, set them off on a great self-guided adventure, or some combination of both, WolfPack Central has the tools you need to get back to what really matters: creating the best customer experience possible.