Group tours and organized trips are becoming increasingly popular among travelers – they are a fantastic way to save money on travel, avoid the whole planning process, and meet interesting new people.
While group traveling is all fun and exciting, without effective communication among the tour operators, guides, and group travelers, the tour can turn into a nightmare.
Here are five common consequences of a lack of real-time tour communication in group tours that could lead to poor travel experience and negative reviews for your tour business.
Misunderstanding, arguments and conflicts In group tours, miscommunication leads to misunderstandings. And those misunderstandings lead to arguments and conflicts – creating an unhealthy and stressful environment for everyone involved. If you don’t have a clear understanding of what is happening in your group or what needs to be done, you might not be able to come up with an effective solution that everyone can support.
To avoid this, it’s important for everyone in your group to be on the same page about what is expected during their trip. Group members should be aware of what is happening with the group and where they stand with the program. If there are any changes that need to be made, everyone must be informed so that adjustments can be made in a timely manner, rather than later during the trip.
Sense of mistrust that questions your credibility
When tour leaders do not communicate well with the travel group, the travelers feel that you’re either unclear or you are hiding things from them. They might also feel that your business or the group leader does not have their best interest when making plans or changes. This creates a sense of mistrust and the group travelers become uncertain if they have made the right choice with you.
You can build trust and credibility with real-time tour communication with the travel group - your group members know what's going on at all times. If there are changes in the itinerary or locations of the stops, let them know. And if there are any problems that arise during the trip — whether they're minor or major — make sure everyone knows about them so they can be addressed before they become big problems.
Unmet needs and expectations of the travelers
Every travel group is different – they may have the same itinerary as the previous groups, but every traveler’s needs and expectations are different – room accommodation, food preferences, allergies, or a possible disability. Often, the travel leader is given a few guidelines for managing group tour communication, but this is not enough information for them to be able to properly manage and lead the travel group efficiently.
The travelers must also be informed about what is expected of them to keep up with the schedule and to accommodate other members’ need. An effective two-way communication between the travel group and the group leader ensures that everyone’s needs and expectations are taken care of.
Dissatisfied travelers leaving negative reviews for your business
Many travelers find it difficult to keep up with the schedule or they may not be able to voice their concerns freely. Often times, a simple miscommunication can create great problems for the travelers. This gravely impacts their travel experience as they feel neglected.
Clear communication with your travelers ensures that even in a group, each traveler’s needs are taken care of, at every step of the way. Even when there is a problem, you can easily fix it with an open line of communication with your travelers. Make sure to get in touch with your travelers about their overall experience after the tour ends. This allows you to clear up any misunderstanding that happened during the trip and saves you from getting a bad review for your business.
High-stress levels due to uncertainty of events
When group tours are not coordinated with effective communication, it can become stressful because it requires everyone to work together. The main stressor is the lack of control that you have over the schedule when you are traveling as group - creating a feeling that everything on your to-do list is urgent, causing you and others to hurry, feel tense, overworked and have little-to-no enjoyment.
Good group tour communication causes a sense of stability and predictability - your travelers are well-informed about every minor detail of their schedule. They know what their meeting points are or when they have need to be back with the group. This allows them control over what they can do in the time that they have, resulting in a much more relaxed and enjoyable experience.
It’s important to establish clear channels of communication between everyone involved in a group tour. Use tour management application that allows you to communicate instantly with tour guide and travelers, send instant emergency alerts to travelers, and more.
See how WolfPack Central can help your group tour company deliver better tour experiences