Frequently Asked Questions
What is WolfPack?
What is WolfPack and what is the basic idea behind it?
Riding with the group is a blast but it can be a major challenge communicating and staying together while out on the road.
What do I get with the Premium Version?
WolfPack premium offers better ways to enjoy the ultimate group riding experience:
- Premium users can go on an unlimited number of rides - absolutely nothing between you and the open road.
- You can also customize routes with up to 22 waypoints for developing creative rides the pack can follow together (see how to add waypoints elsewhere in this FAQ). Users in the pack are automatically navigated on the same route premium or not.
- Premium users can also navigate directly to a waypoint and skip the ones before. This comes in handy for multi-day rides, for example: set a waypoint for each day's stopping point and split a ride up to fit your travel.
- From the in run menu, Premium users can also capture interesting places while on a ride so you never forget a great spot again.
- Premium users get access to an integrated chat system ensures your pack has a one place to plan and share it all. Premium users in the pack can plan, communicate, and even share pictures with each other.
Registration and Verification
You verify emails?
Yes - we do this to help ensure privacy. WolfPack sends out a brief email with a link that validates you are owner of the email you signed up with. If you open it on your mobile, you will be verified and automatically logged in. If you open on a computer, click the link then log in on your phone.
I never received my verification email. How do I check to see I am verified?
First, check to see if the email ended up in your spam filter. While you are at it, add support@wolfpack.run to your safe senders list to make sure you get system emails from us.
If it isn’t there, all you need to do is log in with the username and password you set when you signed up. There will be a link to resend the email.
If all else fails, send us an email at support@wolfpack.run.
Packs, Groups, and Connecting with Others
How does the Friends system work in WolfPack?
Your Friends List in WolfPack is your community. Friends are added in the following ways:
-
From Packs (automatic): Members of any packs you join or create are automatically added to your friends list. This way, even if you delete a pack, you can quickly find and add people from your past experiences to new rides and groups. -
From Friends Search: If you have enabled social features, you can search for friends in the Community screen. See “How do I search for other WolfPack users? Do I need to do anything first to be found?” for more information.
How do I search for other WolfPack users? Do I need to do anything first to be found?
To find other WolfPack users, you need to enable the feature (by default, you cannot search for other users or be found in a search).
To get started, follow the instructions below:
3 - Pick a city to start your search. You will see results appear if anyone is in the area. As shown, you will see if someone is already in your Friends list.
How do I invite an existing user to a pack I created?
WolfPack offers a few options to connect with fellow riders in a pack you created:
- The easiest way is to ask them for their User ID. Each user has a unique ID that is shown in their profile. You can also find this right on the home screen. Long press to copy to clipboard. They can share their email address with you if they prefer.
- If you tap on a pack, there is an option at the bottom to invite to pack.
I received a Pack ID - how do I use it to join a group?
A Pack ID gives you a way to join a pack in just a few taps:
- In the WolfPack app, open the WolfPack's menu.
- At the top of the screen, press Join by ID.
How do I invite people to try out WolfPack?
Waypoints
Do all members of the Wolfpack have to have a premium subscription in order to use multi-waypoint routes?
Only Premium users can plan a rides with waypoints and skip directly to a particular waypoint from the start.
How many waypoints may I use in planning a run?
Up to 20 waypoints, plus start and destination, are allowed when planning a run.
Can I make changes to the waypoints after setting them and saving?
Yes:
- You can change the address by clicking on the field (as shown in the example) and searching for a new one. You can also select the waypoint field, press the in-field back button and alter the position right on the map
Planning and Traveling
How do I plan a new run?
Go to the Runs screen and press the Create button at the top right.
How do I view the details of a run I planned or will be attending?
In our updated Run list, you can see a basic route preview, a “Run” button to immediately start the Run, and other details. For additional information, tap elsewhere on the run row. In our latest version, we added a shortcut to see the pack chat if you want to discuss something first.
I'm wondering about Waypoints.
Check the category for Waypoints elsewhere in this FAQ.
How do I start a run?
If you go to the Runs menu, find the run you wish to start in the Coming Up list and press the button for Run.
A pop up will appear. Wait for the end of the countdown to start navigating to the Destination. Tap in the gray area to cancel the countdown.
For additional options, press the options button. You'll be taken to a menu where you can to navigate to start, take a shortcut to a waypoint (Premium feature), or even check a weather report.
How to I RSVP to a run someone invited me to?
To let the planner know if you are joining a run or not, you can provide your RSVP as follows:
- Go to the Runs list from the main menu
How can I go again on a run I previously attended?
Check out the logbook. From the Runs screen, press on the logbook tab. In this list, you will see all the runs that you were invited to or planned in the past. There is a filter to hide runs you were invited to but never went on.
Pressing Plan This Run will begin to make a copy of the original run. Any of the addresses can be changed before saving.
Where do I see waypoints I capture on the run? How do I view details about an old run I took?
(Premium Feature)
In the Runs menu, go to the Logbook - here is captured a list of previous runs which you attended or were invited to. If you are a premium user, we show some additional details when you press "Run Again" and begin to plan a repeat of the run:
- Waypoints you capture (if you tap the screen to open options, the third buttion says "capture waypoint")
- The actual traveled route. See where you actually went, whether it was on the original plan or not.
The day after your run completes, a record of it goes to logbook. Press Run Again and begin to edit the run. There is a checkbox right under the map that allows you to overlay the actual route on top of planned, and in blue on the map (and bottom of the planning list) are captured waypoints.
How do I track a ride that has no planned route so I can see it later?
WolfPack Premium allows you to track an open ride you begin with no set plan. This is a great way to keep track of your rides, to even to test out a new route then plan and share with your packs later. To get started:
- This will start the new mode. Let the timer complete.
- You are now recording your progress. Press the pause button to stop the track, record to restart. When you are happy (or are otherwise done) press stop.
- Once done, name and save the run. It will appear in your Log Book. You can even use your track to create a future group ride."
WolfPack Premium
What are the benefits of WolfPack Premium?
WolfPack premium offers better ways to enjoy the ultimate group riding experience:
- Premium users can go on an unlimited number of rides - absolutely nothing between you and the open road.
- You can also customize routes with up to 22 waypoints for developing creative rides the pack can follow together (see how to add waypoints elsewhere in this FAQ). Users in the pack are automatically navigated on the same route premium or not.
- Premium users can also navigate directly to a waypoint and skip the ones before. This comes in handy for multi-day rides, for example: set a waypoint for each day's stopping point and split a ride up to fit your travel.
- From the in run menu, Premium users can also capture interesting places while on a ride so you never forget a great spot again.
- Premium users get access to an integrated chat system ensures your pack has a one place to plan and share it all. Premium users in the pack can plan, communicate, and even share pictures with each other.
See it in action.
How do I get WolfPack Premium?
In the bottom menu, open the menu item. When it appears, there is an item to Get WolfPack Premium. Press this and you will be take nto a screen telling you terms and details, and giving you a way to start the subscription.
How do I make changes to my WolfPack Premium subscription?
Note - if you are intending to cancel, you will remain Premium until the next date you would have been charged.
Safety
Is this legal? Most all states have legislation in place limiting a driver’s ability to interact with a smart phone while driving. Why is Wolfpack’s motorcycle smartphone application not covered by this prohibition?
The use of GPS devices / applications is legal and WolfPack is acting in the same way as any device running Google Maps or Waze. As a specific example, California, which has among the strongest distracted driver laws in the US, imposes limits only on handheld GPS use and multi-finger interaction with the screen, neither of which apply to WolfPack.
While using WolfPack to navigate, the navigation experience is identical to the Google Maps application.
Furthermore, our design takes into account voluntary guidelines set by the National Highway Traffic Safety Administration (NHTSA). In the NHTSA Guidelines for Portable and Aftermarket Devices the primary recommendation is that “single average glances away from the forward roadway are 2 seconds or less and where the sum of the durations of all individual glances away from the forward roadway are 12 seconds or less while performing a testable task.”
Using WolfPack does not require more than 2 seconds “eyes of the road.” All decisions we have made regarding in-travel interfaces focus on minimizing the user’s interaction with their device, reducing actions to 1-3 taps on the screen.
Lastly, even though WolfPack is currently positioned for Motorcycle riders, it can be used (in fact already used by car drivers), as is (with no additional changes to it) for car travel, bicycle riding, and any other “group movement activity” including tour groups, kids on school trips of even military.